Frequently Asked Questions
Everything you need to know about our headwear and accessories.
How can I determine my correct hat size?
To find your perfect fit, measure your head circumference above the eyebrows and ears using a soft measuring tape. Please refer to our Size Guide available on each product page for specific measurements in centimeters.
Do you offer international shipping?
Yes, Ruslan Baginskiy ships worldwide via premium couriers like DHL and FedEx. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the item is in its original condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my RB hat?
We recommend storing your hat in a cool, dry place inside its original box. Avoid contact with water and humidity. For straw or felt styles, use a soft brush for cleaning; for embellished pieces, professional cleaning is advised.
Are your products handmade?
Yes, our signature headwear is handcrafted in Ukraine, blending traditional millinery techniques with modern design to ensure the highest quality for every piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure encrypted system.